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Shipping & Returns

Shipping

U.S. Customers

Shipping is a flat rate of $4.00 USD for all customers in the U.S. 

Items are shipped in a bubble lined package and shipped via USPS First Class mail (3-5 Business days). Tracking is included for all orders and can be found on the order page once the items is shipped. 

All orders are shipped out usually within 24-48 hours after it is placed. If you would like to request a different form of shipping, I would be glad to accomodate, please just contact me at phoenixcustomsllc@gmail.com to make the request. 

 

International Customers (any country outside the U.S.)

Shipping is a flat rate of $15 USD. There is also another option to have your shipment insured for $20 USD. **

We try to ship to most places in the world. We use USPS First Class International mail, using bubble lined padded envelopes and all items are covered in bubble wrap for extra protection for long shipping times. But, we can offer different shipping options, if you request it. Please contact us at: phoenixcustomsllc@gmail.com for requests.

Estimated shipping times vary. Shipments are sent out within 48 hourse of when the order is placed. Estimated delivery can be anywhere from 6-40 days, depending on your location.

If you are interested in buying our products but are from outside the U.S., please be sure to check out our resellers section, to find who may present potentially better purchasing and shipping options for you.

** - Please note this price has changed to reflect the increases in postage with the USPS international services effective Jan. 17, 2016. 

Returns Policy

Our primary goal is to give you the best product possible...period! If you have any problems with your order or would like to return it, please be sure to contact us immediately (phoenixcustomsllc@gmail.com). You may return most new, unopened items within 30 days of delivery for a full refund (if the item is returned completely and in good shape). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Your refund should arrive within four weeks after you send it to us if you are within the U.S., but most times it is much quicker  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You as our customers are very important to us and we would like to make you as happy as possible with our products!


 

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